Frequently Asked Questions
Everything you need to know about grooming and your order.
When will my order ship?
All orders are processed and shipped within 1-2 business days. Once your order leaves our warehouse, you will receive a tracking number via email.
What is your 'Brotherhood' satisfaction guarantee?
We stand by our products 100%. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange—no questions asked.
Are your beard oils and washes made with natural ingredients?
Yes, we use high-quality, natural ingredients like jojoba oil, argan oil, and essential oils. Our products are free from parabens, sulfates, and harsh chemicals.
Do you ship internationally?
We currently ship to the United States, Canada, and several other countries worldwide. Shipping rates and delivery times vary based on your location.
How do I know which scent is right for me?
We offer detailed descriptions of our scent profiles on each product page. If you're still unsure, we recommend starting with our Sample Pack to find your personal favorite.
Can I change or cancel my order after it's placed?
We move fast to get your gear to you! If you need to make a change, please contact our support team within 1 hour of placing your order.